Desktop Support Engineer Job at AceStack LLC, Parsippany, NJ

RWZ6bEcrSk9RZXQyc0dRdWJTV29OWG5TUnc9PQ==
  • AceStack LLC
  • Parsippany, NJ

Job Description

Role: Desktop Support Engineer

Location: Parsippany, NJ

FTE

Job Description


1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.


2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.


3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.


4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.


5. Network/Server Knowledge - Familiarity with racking and stacking of Servers or switches


6. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.


7. Customer Service Skills: Strong customer service orientation to provide a positive user experience.


8. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.

Roles & Responsibilities


1. Technical Support: Provide technical assistance to users experiencing hardware and software issues.


2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.


3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.


4. User Training: Train users in new technologies and provide guidance on best practices.


5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.


6. Collaboration: Work closely with other IT teams to resolve complex issues.


7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings.


8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.

Job Tags

Similar Jobs

Black Bear Talent

Welders - All SHIFTS Job at Black Bear Talent

 ...Weld Your Future Together with Us! Black Bear Talent is seeking multiple welder roles for our client. Openings on Day Shift, 3rd shift and 12-hr weekend shift. Hours for Day shift: Monday - Thursday form 6:00am - 4:30pm Hours for 3rd shift: Monday - Thursday from 7:... 

IQVIA

Health Information Technology Specialist West Job at IQVIA

 ...customer requests.Maintain accurate customer records, pricing information, order documentation, repair data, and related customer...  ...more hours per week and their eligible dependents, including: health, dental, and vision coverage; retirement savings plan with company... 

SwiftCruit

Quality Assurance Officer - Investigations - Associate Job at SwiftCruit

 ...Job DescriptionJob Title Quality Assurance Officer - InvestigationsCorporate Title AssociateLocation...  ..., and regulatory defensibility. You work closely with investigation teams and...  ...model, allowing for in-office / work from home flexibility, generous vacation, personal... 

Privatus - Long Island

Per diem Registered Nurse (RN) Job at Privatus - Long Island

 ...real difference in their quality of life. About The Job: Privatus Care Solutions is offering exciting per diem opportunities for Registered Nurses (RN) who want to develop one-to-one relationships and deliver quality, personalized care in the privacy and... 

Source Medical, LLC.

Physician Anesthesiology - Competitive Salary Job at Source Medical, LLC.

 ...complement of medical and surgical sub-specialty service linesHome to Internal Medicine residency programAn excellent collegial environment where you can practice medicine your wayLiving in the Area:Education and Culture: Ithaca is home to Cornell University and Ithaca...