Customer Support Specialist Location: Salt Lake City, UT (Fully onsite) Position Summary Thales seeks a Customer Support Specialist to provide exceptional customer support by managing spares and repair activities, ensuring accurate processing of customer requests, quotations, orders, and repair transactions. The role serves as the primary point of contact for internal and external customers and supports order fulfillment and operational efficiency. Key Areas of Responsibility Serve as the primary point of contact for customers by responding to inquiries related to spares, repairs, quotations, order status, delivery schedules, and repair estimates. Process customer quotations, sales orders, Returned Material Authorizations (RMAs/MRAs), and repair transactions within the ERP/MRP system, ensuring accuracy, compliance with established procedures, and adherence to contractual requirements. Coordinate with cross‑functional teams, including Operations, Supply Chain, Engineering, Finance, and Accounting, to support order fulfillment, communicate status updates, resolve issues, process customer credits, and ensure timely execution of customer requests. Maintain accurate customer records, pricing information, order documentation, repair data, and related customer support materials while ensuring data integrity and compliance with company processes. Monitor customer account activity and assist with departmental reporting, key performance indicators (KPIs), and collection support activities to help drive operational performance and customer satisfaction. Identify, escalate, and support the resolution of customer concerns, order exceptions, and process issues while participating in continuous improvement initiatives that enhance customer service, operational efficiency, and overall business performance. Minimum Qualifications Minimum of 2 years of experience in customer service, order management, sales support, repair administration, supply chain support, or a related customer‑facing operations environment. Demonstrated ability to provide exceptional customer service while building positive relationships through strong verbal, written, and interpersonal communication skills. Strong organizational skills with exceptional attention to detail and the ability to accurately process transactions while following established policies and procedures. Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs within a fast‑paced, team‑oriented environment. Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Must be a U.S. Person as defined in applicable law and eligible to access items controlled under ITAR/EAR regulations. Special Position Requirements Associate degree or an equivalent combination of education and relevant work experience. Experience supporting the aerospace, defense, manufacturing, electronics, or other highly regulated industries is preferred. Experience working with ERP/MRP systems is preferred, with SAP considered a plus. Familiarity with government contracting environments and systems, including PIEE, WAWF, CAV, and GFP, is preferred. Experience supporting spares, repairs, aftermarket services, customer order fulfillment, or similar operational support functions is preferred. Ability to lift up to 25 pounds and occasionally assist with the movement of materials throughout the facility. Position follows a first‑shift 9/80 schedule and may require occasional overtime or weekend work. Work is performed in an office, manufacturing, production, and warehouse environment with minimal travel as business needs require. Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or future sponsorship of an employment visa. All qualified candidates will be required to successfully complete a post‑offer background check. Criminal history considerations will be made in accordance with federal, state, and local laws. Thales champions inclusion and is an Equal Opportunity Employer, including disability and veteran status. Benefits Thales provides an extensive benefits program for all full‑time employees working 30 or more hours per week and their eligible dependents, including: health, dental, and vision coverage; retirement savings plan with company contribution and match; paid holidays and PTO; life and disability insurance; and employee assistance programs. #J-18808-Ljbffr IQVIA
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