Job Description

Customer Care Representative

The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.

Key Responsibilities:

• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
• Assist customers with payments, renewals, cancellations, and other policy-related needs.
• Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.
• Provide accurate information regarding company products, services, and policies.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to achieve departmental goals and service standards.
• Maintain high levels of customer satisfaction in every interaction.

Qualifications:

• Bilingual (Spanish/English) strongly preferred.
• At least 2 years or more Customer Service Experience (BPO setup)
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to remain calm in difficult situations.
• Customer service experience required, insurance industry experience is a plus.
• Good organizational skills.
• Team-oriented, dependable, and professional.
• Ready for full time position and flexible to shifting schedule.

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