IT Help Desk Job at Wellington Steele and Associates, Rochester, NY

RWZ6bEZ1MURUKzExc1dJdVlpK3VObm5lUnc9PQ==
  • Wellington Steele and Associates
  • Rochester, NY

Job Description

IT Help Desk Technician

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

  • Provide first-line technical support via phone, email, and in person
  • Troubleshoot hardware, software, and network-related issues
  • Support user accounts, password resets, and permissions in Active Directory
  • Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
  • Set up and configure desktops, laptops, and peripherals
  • Escalate more complex issues as needed
  • Document tickets, resolutions, and processes
  • Deliver strong customer service to internal users
Qualifications

Required Skills & Qualifications

  • Experience or exposure to Active Directory (user management, resets, permissions)
  • Basic knowledge of Cisco networking (switches, routers, connectivity)
  • Comfortable handling phone support and interacting with users daily
  • Strong communication and customer service skills
  • Ability to work on-site and support users face-to-face
  • Basic understanding of Windows environments and IT fundamentals

Preferred

  • CompTIA A+, Network+, or similar certifications
  • Internship or help desk experience
  • Experience with ticketing systems

Job Tags

Internship, Remote work

Similar Jobs

Mahler Private Staffing

Estate / Project Manager at MAHLER PRIVATE STAFFING Westlake Village, CA Job at Mahler Private Staffing

 ...Senior Program Manager Luxury Residential Projects A private family seeks an accomplished Senior Program Manager to oversee the full lifecycle of significant...  ..., judgment, and discretion expected in a private estate environment, where confidentiality, service mindset, and... 

Aksarben Heating, Air Conditioning, Plumbing

Brand Ambassador Job at Aksarben Heating, Air Conditioning, Plumbing

 ...improve comfort, efficiency, and reliability in their homes.Were hiring Retail Sales Associate to work inside major home improvement retail locations....  ...efficiency, and indoor air qualityAct as a Brand Ambassador by educating customers on ARS heating and cooling... 

UACL Logistics

CDL A Owner Operator Van & Flatbed Job at UACL Logistics

 ...Regional, OTR and Dedicated Lanes | 1099 Independent Contractor UACL Logistics is actively recruiting CDL-A Owner Operators nationwide for both Van and Flatbed divisions. As a 1099 independent contractor within the UACL network, you'll have access to consistent... 

Sevita

CORPUS Nelon - Direct Support Professional FT Job at Sevita

 ...enhance independence, and help people live well. Since 1974, weve supported individuals with intellectual and developmental disabilities to...  ...Experience: Six months of experience in human services, direct care, or care coordination preferred Skills: Communication,... 

America's Swimming Pool Company

Swimming Pool Maintenance Technician Job at America's Swimming Pool Company

 ...uniforms Opportunity for advancement ASP - America's Swimming Pool Company is America's premier swimming pool service company....  ...and are seeking a solution-oriented and customer-focused Pool Maintenance Technician to join our team. This position is responsible to...