Job Description
Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly personalities for Banquet Server positions! Have one of the best views in Ohio while providing memorable, once-in-a-lifetime events for our guests in our beautiful facilities!
These roles can be FT, PT or On-Call and are great for those needing flexible schedules to fit around other jobs, school or At-Home responsibilities!
Hocking Hills Lodge and Conference Center is a brand new 81-room lodge with 40 cabins, a full-service restaurant/lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at
Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.
Position Overview:
Provide table service and hospitality to our banquet guests.
Help maintain an efficient, clean, profitable and professional banquet dining room and serving area, by ensuring quality service and operational standards.
Essential Functions:
• Work in the banquet rooms, greet, serve food and beverage, provide table service and hospitality to our guests in a professional, accurate and friendly manner.
• Work shift duties such as banquet room table and chair setup, banquet server kitchen set up, cleanup, or tear down procedures.
• Display proper professional attitude, demeanor and cooperation toward guests, peers and management.
• Assist with properly handling food and beverage product. Stock and proper tear down of buffet lines.
Workplace Duties:
Serve food and beverage, provide table service and hospitality to our guests in a professional, accurate and friendly manner.
Take orders for food and beverage and follow Banquet Steps of Service. Talking to our guests, answering questions, and thanking guests for their business as they depart.
Able to take food and beverage orders, as well as serve food and beverage accurately with all details and accompaniments.
Maintain an efficient and professional banquet dining room by ensuring quality service and hospitality standards.
Fully complete the Banquet Server training process. Take all necessary tests and complete a training checklist to reflect your training efforts.
Follow Banquet Steps of Service for plated service as trained.
Follow timing sequences, maintain proper table serving techniques, serving courses, table maintenance, answer questions about food or beverages for your guests.
Follow Banquet Steps of Service for buffet service as trained.
Follow timing sequences, maintain proper table maintenance, and answer questions about food or beverages for your guests.
Able to read and interpret Banquet Event Order (BEO) sheets, understand menus, and put into action the details of the BEO as pertaining to your shift duties, including set up or serving details for the guests.
Understand any special guest requests or needs as per BEO.
Follow timing cycles as trained and maintain accurate timing in food and service delivery.
Actively participate in and follow the “porter food running” system.
For buffets, help run and stock food to ensure sufficient food is available.
Help keep records on products sold or served. Help with accurate plate counts, etc.
Learn and know how to set up, run food, maintain and tear down buffet service.
Learn and know how to properly help recycle and store left over foods.
Must be able to explain menu items being served, per function, to guests.
Know, actively demonstrate, and maintain the proper room set ups as per BEO requirements.
Confirm all meeting rooms are refreshed as needed. Assist at all times.
Help serve as a contact for our guests if they have questions, especially for meetings.
Help maintain all banquet equipment in good clean working condition.
Verify bar, kitchen and banquet supplies and product are properly handled, stored, labeled, dated, and rotated properly.
Responsible for the proper handling of all equipment, i.e., dishware, glassware, silverware, linen, and props, ensuring proper storage after use.
Learn and maintain proper food, bar and wine menu knowledge, especially food knowledge.
Must participate in setting of rooms and tables in station per shift, as team effort.
Must participate in clearing and breakdown of rooms and tables in station per shift, as team effort.
Properly sort all glassware, dishware and silverware items during breakdown, store linens and dispose of trash during room teardown.
Participate in end of shift, end of event cleanup process as directed.
Education: High School Diploma or GED preferred but not required.
Experience: 1 year set up / porter experience with our company preferred, or full-service banquet serving experience or prior food and beverage service experience preferred - but not required.
Specific job knowledge, skills and abilities:
• Ability to read and write basic English in order to communicate with customers and other employees.
• Exercise good judgment.
• Must possess multi-tasking skills.
• Knowledge of food and beverage menus, food preparation and presentation.
• Follow detailed instructions with minimal supervision at times.
• Communicate customer needs and resolve complaints independently.
• Must possess basic computer skills to use POS system when necessary.
Physical Requirements:
• Ability to stand, sit, walk, climb, bend, crouch/stoop, twist and reach for extended periods of time.
• Have moderate to high level of energy and physical stamina.
• Exert well-paced ability to maneuver between functions occurring simultaneously.
• Most work tasks are performed indoors. Temperature is moderate and controlled by restaurant / hotel environmental systems.
• Ability to lift up to 50 lbs. intermittently during workday.
Appearance Guidelines: Hotel Department uniform is required. See Catering Department dress and appearance guidelines. Also, one must maintain a neat, clean and well-groomed appearance.
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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