Job Description

Associate Creative Director

Chime was created with the mission to make financial peace of mind a reality for millions of everyday people. We're one of the fastest-growing financial technology companies in the U.S., offering banking services that are helpful, easy, and free—because we want to profit with our members, not from them. Our model doesn't rely on overdraft, monthly service, minimum balance, or other member fees—it just focuses on delivering member value.

About the Role

Chime is seeking an Associate Creative Director to lead the development of scalable messaging and creative systems that power product launches. This is a senior individual contributor role responsible for translating product strategy into clear, modular, and repeatable creative infrastructure.

Leaning copy-first but fluent in visual systems, this role defines how Chime products are positioned, explained, and expressed across channels. You will build and evolve messaging systems, partner closely with design to ensure integration with visual frameworks, and develop AI-enabled workflows that enable speed, consistency, and quality at scale.

This role operates with high autonomy, influencing cross-functional stakeholders and raising standards across Product Marketing and Go-To-Market creative.

The base salary offered for this role and level of experience will begin at $145,000.00 and up to $200,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead the development of scalable product messaging systems, including positioning frameworks, modular copy architecture, voice and tone guidance, and channel adaptations
• Translate complex product strategy into clear, structured messaging that flexes across audiences and funnel stages
• Lead design leads to ensure messaging systems integrate seamlessly into visual and design systems
• Establish and document creative standards and guardrails that enable consistency without sacrificing flexibility
• Build and evolve AI-enabled tools and workflows to support campaign creation, customization, and compliance at scale
• Anticipate edge cases, future use cases, and product evolution—designing systems that are durable and extensible
• Drive alignment across Product Marketing, GTM, Compliance, and Channel teams through strong communication and creative rationale
• Continuously refine and elevate existing toolkits based on feedback, insights, and business needs

To thrive in this role, you have

• 8+ years of creative experience with deep expertise in copywriting and creative direction
• Proven experience leading complex, cross-functional initiatives from ambiguity to structured systems
• Demonstrated ability to build and scale messaging or design systems used by multiple teams
• Strong editorial judgment and clarity of thought
• Fluency in visual systems and collaborative partnership with design
• Experience shaping or implementing AI-assisted creative workflows
• Ability to influence senior stakeholders without direct authority
• High degree of ownership, autonomy, and systems thinking

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

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